Supply Chain Management

AI Energy Public Company Limited (“the Company”) The Company recognizes the importance of responsible supply chain management as a fundamental element in promoting sustainable production and consumption. It is a key mechanism for delivering balanced value across business performance, economic growth, social development, and environmental stewardship to all stakeholders throughout the business value chain.

The Company manages its supply chain comprehensively, covering the selection of qualified partners, relationship management, and strict compliance with human rights and labor laws. This ensures the efficient delivery of products and services to customers, fostering satisfaction and confidence in product and service quality. The Company’s operations are guided by principles of good governance, transparency, fairness, respect for human rights, and the promotion of equality. Emphasis is placed on assessing and analyzing potential impacts on stakeholders in economic, social, and environmental dimensions, with a focus on risk management related to production processes and emerging risks. Long-term sustainability planning includes efficient resource utilization, waste management, and greenhouse gas reduction to minimize negative impacts while enhancing positive contributions to society.

The Company encourages partners and alliances to operate sustainably by sourcing ethically, reducing production waste, using energy efficiently, and promoting renewable resources. It also upholds labor rights, prevents child and forced labor, promotes equal employment opportunities, and supports community development in operational areas.

Responsible impact management aligns with the United Nations Sustainable Development Goals (SDGs), particularly the goal of responsible production and consumption, ensuring that business growth goes hand in hand with natural resource conservation, social development, and the enhancement of stakeholders’ quality of life.

Business Value Chain Management Approach

The Company has established efficient value chain management practices to enhance competitiveness, create value for products and services, and support business and environmental sustainability. These practices are divided into two categories:

1. Primary activities in business value chain management

The Company operates to create value for its products and services, from the initial sourcing of raw materials to after-sales service. These activities play a direct role in enhancing product value and ensuring customer satisfaction, as follows:

1. Feedstock Sourcing

The Company places great importance on sourcing raw materials as a core element of sustainable production. Therefore, it carefully selects partners of high quality who are environmentally responsible, in order to establish a strong foundation for long-term business operations. In selecting partners, the Company has set international standards as key criteria, such as ISO 9001, ISO 45001, and ISO 14001, as well as GHP, HACCP, ISO 22000, or standards under GFSI. These ensure that partners’ production processes are carried out with strict attention to quality, safety, and environmental impact. The Company also collaborates with partners to develop integrated raw material delivery plans, minimizing losses and effectively controlling costs. Furthermore, the Company designs raw material storage systems in compliance with quality and safety requirements, while controlling environmental factors such as temperature and humidity to preserve raw material quality from the source to the manufacturer. To mitigate supply risks, the Company has established guidelines to avoid reliance on a single partner, while also monitoring human rights within the supply chain and strictly adhering to child labor laws.

2. Operations

The Company is committed to comprehensive and integrated production, beginning with efficient production planning and process control aligned with customer requirements, applicable laws, and internationally recognized industry standards. At the same time, it ensures the efficient use of raw materials, energy, water, and renewable resources, while effectively managing greenhouse gas emissions and waste to prevent negative impacts on society and the environment. The Company implements strict quality control and inspection of raw materials before production, products during production, and finished goods after production, to guarantee that customers receive products of high quality and standard. Furthermore, the Company promotes the exchange of knowledge and modern techniques to continuously enhance the capabilities of both personnel and the organization, ensuring sustainable development.

3. Storage and Delivery of Goods

Goods are stored in warehouses with controlled environments that comply with quality and safety standards, supported by systematic inventory management to ensure product quality remains consistent throughout the storage period. Subsequently, the Company carries out efficient delivery operations to ensure that customers receive products of the required quality standards and within the specified timeframe. The Company offers end-to-end warehousing and logistics solutions, including storage in environment-controlled facilities that meet strict quality and safety requirements. Through systematic inventory management, product integrity is maintained throughout the storage period. Deliveries are then executed with efficiency to ensure customers receive high-quality products that meet established standards, delivered precisely on schedule.

4. Sales and After-Sales Service

The Company places great importance on delivering high-quality products to effectively meet customer needs. It develops clear sales plans aligned with target groups and is committed to continuously building and maintaining strong customer relationships, thereby enhancing the overall service experience. The Company has assigned relevant departments to act as coordinators in handling customer inquiries, feedback, and complaints, as well as promptly resolving product and service issues in a systematic and efficient manner. Convenient and accessible communication channels have been established, including telephone hotlines and the official website, enabling customers to directly request information, provide suggestions, or lodge complaints at any time.

Furthermore, the Company continuously monitors and measures customer satisfaction, with a target level of no less than 87.50 percent, representing the highest satisfaction grade (Grade A). The information obtained is utilized to further develop and improve operations. At the same time, the Company strictly adheres to its personal data protection policy to ensure transparency and responsibility in business practices, thereby reinforcing customer confidence.

2. Business Value Chain Management Support Activities

The Company develops strategies to strengthen the value chain through the management of organizational infrastructure, human resources, technology development, and procurement, as follows:

1. Organizational Infrastructure

This includes general administrative tasks such as accounting, finance, and maintenance, all of which are carried out under an integrated quality management system that takes into account food safety, occupational health and safety, as well as environmental management.

2. Human Resource Management

Focused on recruiting, training, and developing employees to acquire quality-related skills, foster a culture of safety, and instill environmental awareness.

3. Technology Development

Focus on improving products and production processes through innovation and automation, with the aim of reducing energy consumption, minimizing waste, and enhancing the control of critical food safety points.

4. Purchasing

Focus on the procurement of machinery, equipment, and services from partners and providers who have been strictly evaluated against quality, food safety, and environmental standards. All of these efforts are integrated to build a value chain that is efficient, safe, and sustainable.